Raven

Support

Answers to the common questions first. If yours is not here, email [email protected] and include your iOS version and what you expected to happen. We reply within two working days.

Frequently asked questions

Raven missed a day or put me in the wrong country. How do I fix it?

Open the day in the timeline and tap the country to change it, or add a manual trip. Detected days show a grey "detected" flag until you confirm them; the weekly "confirm your week" reminder is the quickest way to keep the record accurate. If days are missing often, check iOS Settings › Privacy & Security › Location Services › Raven is set to "Always" and Precise Location is on, and that Background App Refresh is enabled.

Does Raven need "Always" location access?

No, but it helps. With "While Using" Raven records days when you open it and asks you to confirm gaps. With "Always" it uses iOS significant-location changes and visit monitoring (very low battery) to record the country you are in every day without opening the app.

How do I import past trips?

Settings › Import. Photos import reads dates and geotags from your library on-device. Google Maps Timeline import accepts the JSON export from the Maps app (Premium). You can also add trips by hand or paste them from a spreadsheet as CSV.

My Premium features are missing after reinstalling or changing phones.

Open Settings › Restore Purchases. Purchases are tied to your Apple Account. If sync is on, your data reappears from your private iCloud once the same Apple Account is signed in; give it a minute on Wi-Fi.

How do I cancel or get a refund?

Subscriptions are billed by Apple. Cancel in iOS Settings › Apple Account › Subscriptions; you keep Premium until the end of the paid period. Refunds are decided by Apple: request one at reportaproblem.apple.com within the App Store refund window.

How do I delete all my data?

In the app, Settings › Delete all data removes local and iCloud data. Deleting the app removes local data; iCloud data can also be removed in iOS Settings › your name › iCloud › Manage Account Storage › Raven. We hold no copy.

Which rules does Raven calculate?

Schengen 90/180, UK Statutory Residence Test (midnight and deeming rules), US Substantial Presence Test, US N-400 physical presence and trip list, Canada 730/1,095 days, Ireland naturalisation (1,825 days, 70-day absence), 183-day rules by calendar year, fiscal year or rolling 12 months, and custom thresholds. The free web calculators use the same logic.

Will an authority accept the PDF?

The PDF is a clear, dated record of your own trips and evidence, laid out to match the questions on forms such as N-400, UK visa applications and IMM 5562. Whether it is accepted is up to the authority; it is not an official record and Raven is not legal or immigration advice. Attaching original evidence (boarding passes, stamps) strengthens it.